Friday, February 14, 2020

What To Do If You Need To Make A Complaint About Your Loved One's Nursing Home

Although it can be a difficult subject to approach, sometimes things can go wrong in your loved one's nursing home. Whether they've been mistreated by a member of staff or they haven't received the care that they need, you need to ensure you're making a complaint to those that are in charge. It will be a hard conversation but the reality is that you need to put their safety first, especially if it's something that has been going on for a while. With that in mind, here's a guide on what to do if you need to make a complaint about your loved one's nursing home:

- Speak To Those Who Are Directly Involved

One of the first things you need to do if you’re making a complaint about your loved one’s nursing home is to ensure you’re speaking to those that are directly involved. Whether that’s a member of staff or another resident at the nursing home, you need to be sure you’re addressing the situation directly. Given the circumstances, it may be an incredibly difficult conversation but at the end of the day, you need to put your loved one’s safety at the top of your list. For guidance when it comes to starting a difficult conversation, you can visit this site here. 

- Get An Account Of What Happened/Is Happening

Whilst you’re having this conversation, you need to ensure you’re getting a step by step account of what has happened, or what is continuing to happen. Although there may be discrepancies in each individual account, you need to write everything down as and when it happens. If it helps, you may want to ask the nursing home whether or not they can provide you with CCTV footage. For a guide on obtaining CCTV footage of a loved one, you can visit this site here. It might involve getting the police involved. 

- Ask To See The Manager As Soon As You Can

If you’re not able to resolve things by speaking to those involved, you need to speak to the manager of the nursing home to make them aware of what has happened. In some cases, you may find that they were not aware of the issue at hand. 

- Take Things Higher If Needed

If the manager does not want to resolve the situation, you have every right to take it higher, even if that means contacting attorneys who specialise in nursing home abuse cases. Although it will be an incredibly difficult case to go through, you will be speaking to people who have a lot of experience in this area. 

- Ensure Your Loved One That Everything Will Be Okay

Finally, you need to ensure your loved one that everything is going to be okay. Chances are they are going to be feeling a little scared, so making sure they’re doing okay is important.

Are you worried about the nursing home your loved one is in? Are you considering making a complaint? What do you need to ensure you say? Did we miss anything off the list? Let me know your thoughts and ideas in the comments section below. 

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